Shipping policy

LASTOKEN Shipping Policy

Order Processing

  • Standard Orders: In-stock items are processed and dispatched from our fulfillment facility within 1 to 3 business days.

  • Pre-Orders: Pre-order items are subject to specific production schedules. Estimated shipping windows are displayed directly on the product page at the time of purchase. These dates are realistic targets—we do not compromise on production quality or craftsmanship to rush an order out early. In the event of unforeseen production adjustments, updates will be communicated directly via email.

  • Combined Orders: If your order contains both in-stock and pre-order items, your order will be shipped together once the pre-order item is completed. To receive ready-to-ship items sooner, please place separate orders.

Delivery Windows & Destinations

Once dispatched, our standard international delivery time is 7 to 12 business days.

Shipping rates are calculated dynamically at checkout based on package weight and destination. We ship to the following regions:

  • United States

  • United Kingdom

  • European Union

  • Japan & Greater Asia

  • Oceania

Note: The 7–12 business day timeframe represents an operational estimate from our courier partners. Occasional delays may occur during peak holiday seasons, severe weather events, or standard customs inspections.

Customs, Duties & Import Taxes

All international shipments may be subject to import duties, value-added taxes (VAT), and customs clearance fees imposed by the destination country's government.

  • These fees are the sole responsibility of the customer and are not collected at checkout.

  • LASTOKEN has no control over foreign customs assessments.

  • If a parcel is rejected or abandoned due to an unpaid customs bill or failure to claim, the shipment will not be refunded or re-sent.

Tracking & Delivery Confirmation

Upon dispatch, a shipping confirmation email containing your tracking number will be sent automatically. Please allow 24 to 48 hours for tracking milestones to update within the courier system.

Lost, Stolen, or Damaged Shipments

LASTOKEN is not liable for packages marked as successfully delivered by the courier that are subsequently lost or stolen.

If your package is lost in transit prior to delivery confirmation or arrives damaged due to courier handling, please contact customer support within 7 days of the scheduled delivery date with your order number and any relevant photo documentation so we can initiate an official carrier claim.